pkr365 Privacy Policy

1 Who We Are

This Privacy Policy is issued by pkr365 (hereinafter referred to as "pkr365", "we", "us", or "our"), the operator of the online gaming platform accessible at pkr365.bio. pkr365 is an internationally licensed gaming platform serving players across Pakistan, including in cities such as Karachi, Lahore, Islamabad, Faisalabad, and beyond.

For the purposes of applicable data protection law, pkr365 acts as the data controller in respect of the personal data of registered players and site visitors. This means pkr365 determines the purposes for which, and the means by which, your personal data is processed.

This Privacy Policy applies to all personal data collected through the pkr365 website, mobile platform, customer support channels, and any other touchpoints through which you interact with the pkr365 service. It should be read together with our Terms & Conditions.

2 Data We Collect

pkr365 collects personal data from you in several ways: directly when you register or interact with the platform, automatically through your use of our website, and in limited circumstances from trusted third parties. The categories of personal data we collect include:

3 How We Use Your Data

pkr365 uses the personal data we hold about you for the following purposes:

• Account Administration: To create, manage, verify, and maintain your pkr365 player account, including processing your registration, authenticating your identity at login, and managing account preferences.
• Transaction Processing: To process deposits, withdrawals, and bonus credits in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any other payment methods offered on the platform.
• Identity Verification & KYC Compliance: To verify your age (21+ requirement), identity, and source of funds in accordance with our anti-money laundering and Know Your Customer obligations.
• Game Delivery & Platform Operation: To deliver the games, betting products, and other features of the pkr365 platform, including cricket betting, slots, Lucky Bingo, Lucky Dice, and live casino services.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat or email, and to maintain a record of support interactions for quality assurance purposes.
• Responsible Gaming: To monitor your gaming behaviour, apply deposit and loss limits you have set, facilitate self-exclusion requests, and identify patterns that may indicate problem gambling so that appropriate interventions can be made.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other security threats to the platform and to other players.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.
• Service Improvement: To analyse aggregated and anonymised usage data to improve the pkr365 platform, identify popular features, and develop new services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

pkr365 processes your personal data only where a valid lawful basis exists under applicable data protection law. The lawful bases we rely on are as follows:

• Performance of a Contract: Processing necessary to provide you with the pkr365 service, including account creation, transaction processing, and game delivery. Without this processing, we cannot provide the service to you.
• Legal Obligation: Processing required to comply with applicable laws, including AML regulations, KYC verification requirements, and responses to lawful requests from regulatory or law enforcement bodies.
• Legitimate Interests: Processing carried out in pkr365's legitimate interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and internal analytics — provided these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including sending you marketing communications and, where applicable, processing sensitive data for responsible gaming assessments. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

pkr365 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your personal data only in the following limited circumstances and with the following categories of recipients:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any other payment service providers integrated into pkr365 for the purpose of processing your deposits and withdrawals. These providers are contractually bound to process your data securely and only for the purpose of completing your transactions.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by pkr365 to verify your identity documents, age, and source of funds. These providers operate under strict data processing agreements.
• Game Software Providers: Licensed third-party game studios and software providers whose games are available on the pkr365 platform. Only technical identifiers — not your full personal profile — are shared as needed for game delivery.
• Fraud & Security Providers: Specialist third-party providers engaged to assist with fraud detection, AML monitoring, and platform security. These providers process data only on pkr365's instructions.
• Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or a binding request from a regulatory or law enforcement body, pkr365 will disclose personal data to the relevant authority. We will notify you of such a disclosure where we are legally permitted to do so.
• Corporate Transactions: In the event of a merger, acquisition, or sale of all or part of pkr365's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6 Cookies & Tracking Technologies

The pkr365 website uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain your logged-in session, and to gather anonymised analytics about how players use the site.

The types of cookies used on pkr365 are:

• Strictly Necessary Cookies: Essential for the website to function. These include session authentication cookies, load-balancing cookies, and security tokens. You cannot opt out of these cookies as the site will not work without them.
• Functional Cookies: Used to remember your preferences and settings, such as your language preference and responsible gaming limit configurations, so that they persist across sessions.
• Analytics Cookies: Used to collect anonymised data about how visitors use the pkr365 website, which pages are most popular, and where users navigate from. This data helps us improve the platform. These cookies do not identify you personally.
• Performance Cookies: Used to monitor the technical performance of the platform, detect errors, and ensure a smooth gaming experience across different devices and connection types.

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the pkr365 platform. pkr365 does not use third-party advertising or behavioural tracking cookies.

7 Data Retention

pkr365 retains your personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years following each transaction in compliance with applicable financial regulations.
• Gaming Activity Data: Retained for the duration of your account and for up to three (3) years following account closure for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Communications: Retained for up to two (2) years following the resolution of the relevant support interaction.
• Technical and Log Data: Retained for up to twelve (12) months for security monitoring and fraud prevention purposes.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications, plus a reasonable period thereafter to evidence your consent.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

8 Security Measures

pkr365 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• End-to-end TLS (Transport Layer Security) encryption for all data transmitted between your device and the pkr365 platform.
• AES-256 encryption for personal data stored on pkr365 servers and databases.
• Multi-factor authentication options for player account access.
• Regular independent security audits and penetration testing of the pkr365 infrastructure.
• Strict internal access controls ensuring that only authorised pkr365 personnel with a documented need can access personal data.
• Comprehensive staff training on data protection, security protocols, and responsible data handling practices.
• An incident response plan in place to rapidly identify, contain, and remediate any data security incidents, with notification to affected players as required by applicable law.

9 Your Rights

Subject to applicable data protection law, you have the following rights in relation to the personal data pkr365 holds about you. To exercise any of these rights, please contact our support team via in-platform live chat or by emailing [email protected].

• Right of Access: You have the right to request a copy of the personal data pkr365 holds about you, together with information about how it is processed.
• Right to Rectification: You have the right to request that pkr365 corrects any inaccurate or incomplete personal data we hold about you without undue delay.
• Right to Erasure: You have the right to request that pkr365 deletes your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You have the right to request that pkr365 restricts the processing of your personal data in certain circumstances, for example while the accuracy of data is contested.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data based on legitimate interests, and to object at any time to the use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

pkr365 will respond to all data rights requests within a reasonable timeframe and at no charge to you. We may need to verify your identity before processing certain requests to protect the security of your data.

10 Children & Minors

The pkr365 platform is strictly intended for adults aged 21 years and over. pkr365 does not knowingly collect, process, or store personal data from any individual under the age of 21. The platform is not directed at, designed for, or marketed to minors.

As part of our registration process, all players are required to confirm that they are 21 or older. pkr365 applies identity and age verification procedures to all accounts and reserves the right to request documentary proof of age at any point. Any account found to belong to a minor will be immediately suspended, all associated balances will be forfeited, and the matter will be escalated to our compliance team.

11 Policy Changes

pkr365 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the pkr365 service. The date at the top of this policy will always reflect when it was most recently reviewed.

Where changes are material — for example, where we introduce a new purpose for processing your personal data or change how we share data with third parties — pkr365 will notify you in advance via email to your registered address or via a prominent notice within the platform. In some cases, we may ask you to actively re-confirm your acceptance of the revised policy.

Your continued use of the pkr365 platform following the effective date of any update to this Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes, you should stop using pkr365 and may close your account by contacting our support team.

12 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkr365 processes your personal data, please reach out to us using any of the following channels:

• Live Chat: 24/7 in-platform live support (available after login)
• Email: [email protected]

pkr365 is committed to resolving all privacy-related queries and complaints promptly and fairly. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter to the relevant data protection supervisory authority applicable in your jurisdiction, or to the dispute resolution mechanism provided under pkr365's gaming licence.

We take all privacy complaints seriously and will acknowledge your complaint within five (5) business days, with a substantive response to follow as quickly as the nature of the matter allows.